Refund and Returns Policy

At SOMA, your comfort is our priority. We want you to feel confident when choosing one of our chairs, and we’re here to support you if something isn’t right.

Returns

If you wish to return your chair, please contact us as soon as possible after receiving your order. Returns are accepted provided that:

The item is unused and in its original condition

The product has not been damaged after delivery

The return request follows our guidelines

Once your request is reviewed and approved, our team will guide you through the next steps.

Exchanges

If you would like to exchange your chair for another model or color, please contact our support team. Exchanges are subject to product availability and condition.

Refunds

Once a returned item is received and inspected, we will notify you of the approval status of your refund.

If approved, the refund will be processed to the original payment method within a reasonable timeframe. Please note that processing times may vary depending on your bank or payment provider.

Delivery & Handling

We take great care in preparing and delivering every SOMA chair. If your product arrives damaged or with a manufacturing issue, please contact us immediately so we can assist you promptly.

Important Notes

Return and refund eligibility may vary depending on the nature of the request

Delivery or handling fees may not be refundable unless the return is due to a defect or error on our side

Custom or special orders may not be eligible for return unless stated otherwise